Receptionist / Administration Assistant
Our Client:
Our client is a leading national property group with a strong portfolio of retail assets. They are well regarded for their supportive culture, professional environment, and genuine focus on long-term career development.
The Opportunity:
This is an excellent opportunity for an experienced Receptionist / Administration Assistant to join a busy shopping centre management office in a varied and fast-paced role.
You will be the first point of contact for customers, retailers, contractors, and suppliers, while providing administrative and finance support to the Centre Management team. The role is well suited to someone who enjoys a mix of front-of-house interaction, structured administration, and financial processing.
It’s also a great entry point into the retail property sector, with exposure across operations, finance, and reporting functions.
What You’ll Be Doing:
- Greeting visitors and managing incoming calls and front desk enquiries with a positive, helpful manner
- Handling general queries and customer feedback, escalating where required
- Keeping cleaning and security teams informed of issues in the centre or office
- Signing contractors in and out and checking centre induction cards
- Managing mail, office stationery, and kitchen supplies within budget
- Maintaining contact lists, mailing databases, the Lost & Found register, and the staff leave calendar
- Assisting with incident reporting, mobility unit hire, and storage licence agreements
- Raising purchase orders, checking invoices, and producing tenant invoices
- Drafting arrears letters and supporting debt collection processes
- Collecting and entering monthly and annual sales figures and preparing reports
About You:
- Strong reception or administration experience, ideally within property, retail, or customer service
- Excellent phone manner and confident communication skills
- Experience with invoicing, purchase orders, or accounts payable
- High attention to detail with accurate data entry and reporting
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Organised, proactive, and comfortable working in a fast-paced environment
- Retail or property management experience, or Property Management System experience, highly regarded
