Job Objective:
• Delivering exceptional customer service through accurate order processing, proactive communication, and strong attention to detail.
Key Responsibilities
• Liaise with customers via telephone, email or face to face.
• Respond promptly to customer enquiries and requests.
• Prepare accurate customer quotations in conjunction with Sales requests.
• Convert customer order details to internal production requirements.
• Detailing orders to meet customer, factory and transport dates.
• Liaise with the Sales for order related queries or Technical Services for product knowledge to ensure accurate order interpretation and customer guidance.
• Manage customer expectations on product lead times.
• Order processing, entering customer orders onto SAP system with accuracy to meet strict production deadlines.
• Liaising with Roofing/Cladding contractors, Architects, building contractors and customers as required.
• Checking detailed orders to ensure 100% accuracy before submission.
• Oversee the complete management of assigned customer accounts.
• Communicate and coordinate with internal departments to support smooth workflow.
• Inputting Customers order requirements onto SAP in time to meet production and delivery schedules.
• Ensure all customer complaints are addressed promptly and resolved effectively in conjunction with Quality department.
• Other administration duties as and when required
• Managing incoming telephone calls in a professional and efficient manner.
• Commitment to Kingspan Values of Integrity, Accountability, Innovation, Teamwork, and Courage.
Competencies
• Exceptional attention to detail and accuracy.
• Strong Mathematics.
• 'SAP' experience is an advantage - training provided if required
• High level of computer literacy.
• Ability to work to deadlines and use own initiative.
• Excellent communication skills/telephone manner.
• Strong interpersonal and customer service orientation.
• Ability to prioritise and multitask effectively.
• Resilience and ability to perform under pressure.
Performance Measurement
• Accuracy and consistency of data entry and order processing.
Customer Service Coordinator
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Work Type:
Permanent
Sector:
Location:
Christchurch
Salary:
Posted Date:
06-Apr-2026
Job Objective:
• Delivering exceptional customer service through accurate order processing, proactive communication, and strong attention to detail.
Key Responsibilities
• Liaise with customers via telephone, email or face to face.
• Respond promptly to customer enquiries and requests.
• Prepare accurate customer quotations in conjunction with Sales requests.
• Convert customer order details to internal production requirements.
• Detailing orders to meet customer, factory and transport dates.
• Liaise with the Sales for order related queries or Technical Services for product knowledge to ensure accurate order interpretation and customer guidance.
• Manage customer expectations on product lead times.
• Order processing, entering customer orders onto SAP system with accuracy to meet strict production deadlines.
• Liaising with Roofing/Cladding contractors, Architects, building contractors and customers as required.
• Checking detailed orders to ensure 100% accuracy before submission.
• Oversee the complete management of assigned customer accounts.
• Communicate and coordinate with internal departments to support smooth workflow.
• Inputting Customers order requirements onto SAP in time to meet production and delivery schedules.
• Ensure all customer complaints are addressed promptly and resolved effectively in conjunction with Quality department.
• Other administration duties as and when required
• Managing incoming telephone calls in a professional and efficient manner.
• Commitment to Kingspan Values of Integrity, Accountability, Innovation, Teamwork, and Courage.
Competencies
• Exceptional attention to detail and accuracy.
• Strong Mathematics.
• 'SAP' experience is an advantage - training provided if required
• High level of computer literacy.
• Ability to work to deadlines and use own initiative.
• Excellent communication skills/telephone manner.
• Strong interpersonal and customer service orientation.
• Ability to prioritise and multitask effectively.
• Resilience and ability to perform under pressure.
Performance Measurement
• Accuracy and consistency of data entry and order processing.
Share this job
Create As Alert
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SCHEMA MARKUP ( This text will only show on the editor. )
