You won’t just be watching alerts. You’ll be trusted to investigate issues, own incidents through to resolution, and work closely with engineering teams to prevent repeat problems.
Responsibilities
- Monitor network performance and respond to real-time alerts
- Troubleshoot and resolve network incidents across routing, switching, and security layers
- Take ownership of incidents end-to-end, including escalation where required
- Perform network changes to support new services and ongoing improvements
- Liaise with vendors and carriers to resolve external issues
- Participate in an on-call rotation for after-hours support
- Solid background in networking (routing & switching)
- Experience with monitoring and alerting tools
- Exposure to firewalls, VPNs, and network security concepts
- Understanding of change and incident management processes
- Calm under pressure and able to prioritise effectively
- Strong problem-solving mindset
- Clear communicator, especially during incidents
- Collaborative approach across technical teams
This role operates on standard business hours with participation in a shared on-call rotation one per month in order to support critical incidents outside hours.
Why join
- Work in a high-impact, real-time environment
- Be part of a growing infrastructure platform
- Exposure to complex, large-scale networks
- Collaborative team with strong technical leadership
- Hybrid work options
